Privacy Policy

1. Business Operator

• Company name: Tomaruba Inc.
• Address: Horinoue-cho Bldg. 4F, 105 Horinoue-cho, Nakagyo-ku, Kyoto 604-8117, Japan
• Officer responsible for personal information: Takahiro Ashino

2. Personal Information We Collect

In providing the Service, the Company may collect the following personal information.

• Name, phonetic reading of name, gender, and date of birth
• Address, phone number, and email address
• Information on reservations and stays (dates of stay, number of guests, plan, requests, etc.)
• Payment information such as credit card details (card numbers and similar data are not retained by the Company; they are processed by the payment service provider referred to below)
• Items to be entered in the guest register under the Hotel Business Act (name, address, contact details, occupation, etc.; and, for guests who do not have an address in Japan, nationality and passport number)
• Information provided through inquiries, questionnaires, and the like
• Information collected automatically when you use this website (IP address, cookies, browsing history, device and browser information, access logs, etc.)
• Video recorded by security cameras installed on the premises

3. Purposes of Use

The Company uses the personal information it collects within the scope of the following purposes.

• Accepting reservations, concluding and performing accommodation contracts, and providing accommodation services
• Settlement, billing, and refund of charges
• Preparing and retaining the guest register as required by the Hotel Business Act and other laws
• Responding to guests’ inquiries and requests
• Sending newsletters and information on campaigns and news (delivery will be stopped upon request)
• Improving the quality of the Service, developing new services, and analyzing usage
• Managing the operation of the facility, and reporting to and sharing information with the owner of the facility regarding its operation
• Ensuring the safety and security of the facility and its users
• Preventing fraudulent use and otherwise ensuring the proper operation of the Service

4. Provision to Third Parties

Except in the following cases, the Company will not provide personal information to third parties without the guest’s prior consent.

• When required by law (including lawful requests under the Hotel Business Act or from the police or administrative authorities)
• When necessary to protect a person’s life, body, or property, and obtaining the person’s consent is difficult
• When a guest has booked via an external booking site (OTA) or similar service, and information is shared with that operator to the extent necessary to fulfill the reservation
• When the business is succeeded due to a merger, business transfer, or other cause

5. Outsourcing of Personal Data Handling

The Company may outsource the following operations to external providers to the extent necessary to achieve the purposes of use, in which case the Company will exercise necessary and appropriate supervision over the contractors.

• Operation of the booking engine and site controller used to accept and manage reservations (including centralized management of reservation data from OTAs and other channels)
• Payment processing such as credit card settlement (outsourced to a payment service provider)
• Delivery of newsletters and similar communications
• Cleaning and operation of the facility and other operations incidental to the Service

6. Joint Use of Personal Data

The Company may jointly use guests’ personal data as follows for the management of the facility.

• Items of personal data jointly used: name, contact details, information on reservations and stays, etc.
• Scope of joint users: the Company and the owner of the facility (CPA Alliance Inc.)
• Purposes of use by the joint users: the purposes set out in “3. Purposes of Use” of this Policy (including management of the facility and reporting on its operation)
• Party responsible for management of the personal data: Tomaruba Inc. (contact details as set out in “11. Contact”)

7. Cookies, Analytics, and Advertising Tools

This website uses cookies and similar technologies to improve convenience, analyze usage, and optimize advertising. Specifically, we use Google Analytics to understand site usage, and advertising tags of Google Ads and Meta (Facebook) for advertising. The information collected through these tools includes information that cannot, by itself, directly identify an individual. You may refuse cookies through your browser settings, and you may opt out of these services through the settings provided by each company. Note that if cookies are disabled, some functions of this website may become unavailable.

8. External Transmission of User Information (Telecommunications Business Act)

Through the tools described above, information about your use of this website is transmitted from your device to external providers. The recipients, the information transmitted, and the purposes of use are as follows.

9. Security Measures

The Company takes necessary and appropriate organizational, personnel, physical, and technical measures to prevent leakage, loss, or damage of personal information and to otherwise manage it securely. Transmission of information on this website is encrypted using SSL/TLS.

10. Requests for Disclosure, Correction, Suspension of Use, etc.

You may request disclosure, correction, addition, deletion, suspension of use, or suspension of provision to third parties of your own personal information held by the Company. Upon verifying your identity, we will respond in accordance with applicable laws. Please direct such requests to the contact set out below.

11. Contact

For inquiries, complaints, or requests regarding the handling of personal information, please contact:

• Tomaruba Inc. ― Personal Information Desk
• Tel: +81 50-5785-7813 (weekdays 10:00–19:00 JST)
• Email: info@tomaruba.me

12. Governing Law

The interpretation and application of this Policy shall be governed by the laws of Japan.

13. Revisions to This Policy

The Company may revise this Policy in response to amendments to laws or changes in its business. The revised Policy shall take effect when posted on this website.